Return Policy
Return Policy
At Masaafat Online Store, your satisfaction is our priority. We strive to ensure that every purchase meets your expectations. If you are not fully satisfied with your order, our Return Policy outlines your rights and the steps to follow.
1. Returns
We accept returns under the following conditions:
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Eligibility:
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Items must be returned within 4 to 6 days of delivery.
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Items must be unused, in their original packaging, and in the same condition you received them.
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Proof of purchase (order confirmation or receipt) is required.
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Non-returnable items:
For hygiene, safety, or custom-order reasons, the following cannot be returned:-
Perishable goods
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Personalized or custom-made items
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2. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item, please contact us before returning it.
3. Return Shipping
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Customers are responsible for paying return shipping costs unless the return is due to our error.
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For defective or incorrect items, we will provide a prepaid return label.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.
4. How to Initiate a Return
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Contact us at masaafatstore@gmail.com or 0324 1172955 with your order number and reason for return.
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Wait for our confirmation and return instructions.
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Ship your item according to the provided guidelines.
5. Contact Us
For any questions or assistance with returns and refunds, reach out to us:
📧 Email: masaafatstore@gmail.com
📞 Phone: 0324 1172955